Whether you need a complete IT department or expert support behind your existing team, RWTS Full IT Management gives you the technology foundation to focus on what matters — running your business.
Technology should move your business forward, not slow it down. But for most businesses, IT has a habit of pulling focus — whether it's chasing down a fault, managing a failing backup, or trying to figure out why something stopped working on a Monday morning. That's time and energy your business doesn't have to spare.
RWTS Full IT Management hands that responsibility to us. We monitor your systems around the clock, manage your updates and security, handle your vendors, and provide your team with fast, friendly helpdesk support — all under a fixed monthly arrangement tailored to your environment. Every managed device is covered by Huntress EDR, and every Microsoft 365 user seat includes Huntress ITDR — so security isn't an afterthought, it's built in from day one. Whether you have no internal IT team and need someone to own it entirely, or you have an existing team that needs deeper support and stronger controls behind them, we build a plan that fits.
We're not a call centre. We're a team of engineers who learn your environment, know your people, and stay on top of your systems so you don't have to. For businesses that need more than remote support, we can put an engineer on-site — and when we do, the difference is tangible. It's not right for every situation, but for larger or more complex environments it's worth talking about.
Full IT Management is structured around your environment — a base engagement, a per-device component, and a per-user component — so you pay for what you need and nothing you don't. Inclusions and exclusions are clearly defined from the start, because a managed support relationship only works when both sides know exactly what's covered.
Key Features
Unlimited helpdesk support for agreed applications and BAU activities
Proactive 24/7 system monitoring via Datto RMM
Patch and update management
Backup monitoring and management (Veeam)
Huntress EDR included on every managed device
Huntress ITDR included on every Microsoft 365 user seat
DNSFilter DNS filtering — standard inclusion
Microsoft 365 management, MFA and email security
Vendor liaison and management
After-hours support for critical incidents and scheduled maintenance
Strategic IT planning and advice
Regular reporting and reviews
On-site engineering (available for larger environments)
Benefits
Focus on Your Business
Stop spending time on IT problems. We own it, monitor it, and fix it — so you don't have to think about it.
Security Built In
Every managed device includes Huntress EDR. Every Microsoft 365 seat includes Huntress ITDR. Strong security is a standard inclusion, not an add-on.
Predictable Costs
Fixed monthly pricing built around your environment — per device, per user, clearly scoped — means no surprise bills and no scope creep.
Proactive, Not Reactive
We catch problems before they impact your team. Automated monitoring means issues are often resolved before you know they existed.
A Team Behind Your Team
Whether you have no internal IT or an existing team that needs backup, our engineers extend your capability without the overhead of more headcount.
Real Relationships
We're not a faceless helpdesk. We learn your environment, know your people, and give you consistent, personal service.
Strategic Guidance
Technology advice aligned with where your business is going — not just keeping the lights on today.
Technologies
Microsoft 365Microsoft AzureDatto RMMHuntress EDRHuntress ITDRDNSFilterVeeam BackupVeeam Backup for Microsoft 365Proxmox VEWindows ServerVMware (legacy support and migration)Proofpoint (add-on)Duo (add-on)ThreatLocker (add-on)
Interested in Full IT Management?
Contact us for a customized quote based on your requirements.