CloudPBX — Business Phone Systems, Built for the Real World

CloudPBX is Real World's next-generation cloud business phone platform — secure, scalable, and built on Australian-owned and operated infrastructure. Encrypted communications are enabled by default using industry-standard TLS and SRTP protocols, with flexible configuration options to suit your business needs. Whether you have one office or one hundred, CloudPBX scales with you — proven at thousands of users and ready to grow with your business. At its core, CloudPBX delivers everything you'd expect from an enterprise phone system — HD voice quality, auto-attendants, voice menus, call queues, ring groups, day/night scheduling, voicemail to email, call recording, conference calling, and custom music on hold. But it's the smarter features that set it apart. Voicemail and call recording transcription make conversations easy to search and review, while CRM integration via scripting connects your phone system directly to your existing business tools. For businesses managing inbound call volumes, QLog (available as a premium add-on) delivers detailed agent reporting including answer times, call distribution, and presence dashboarding — so you always know exactly what your team is doing. CloudPBX supports landline, 1300, 1800, and mobile numbers, with MOLI (Mobile Originating Location Information) routing for 1300 numbers — automatically directing callers to the right location based on where they're calling from. Port your existing number from virtually any major Australian provider — including Telstra, Optus, TPG, iiNet, Internode, Symbio, and Transact — and if you ever move on, you can take your number with you. Need a new 1300 or 1800 number? We can provide one, or help you secure a memorable number through the ACMA SmartNumbers system. SMS can also be routed into your existing workflows via Microsoft Teams, Slack, Google Chat, or custom webhooks. Your call data is yours. CloudPBX is designed to let you bring transcription and recording data into your own AI and analytics workflows — giving you full flexibility without us sitting in the middle of your data handling. Need a professional sound from day one? We can help you create custom music on hold and IVR recordings with professional voice actors, or using the latest AI voice generation technology. Real World's support team is ready to help when you need it — and because we're Australian owned and operated, you're always dealing with our people.